Risk assessment before shipping
Easy integration via API
Request Access Request Access
Customer Score
Risk Intelligence API
THE PROBLEM

An unclaimed shipment costs more than one delivery.

You send the order, it remains at the courier office for 6–7 days and is eventually returned. The stock is blocked, no sale is completed, and your company bears the shipping costs.
  • Shipping cost to the customer
  • Return shipping cost
  • Stock blocked for days
  • Additional administrative work
Order value 286.40 BGN
Status Unclaimed
Office storage time 7 days
Result Return at the merchant's expense
HOW IT WORKS

One check before
handing the shipment to the courier

01

You receive an order

A customer places an order in your online store.
02

You check the phone number

Your store sends a request to the Customer Score API.
03

You receive a score

You see the Customer Score and the available delivery history.
The decision remains yours. Customer Score provides information and a statistical score. It does not automatically reject orders. When risk is elevated, you may request a deposit, prepayment or another suitable delivery option.
BUSINESS BENEFITS

Fewer returned shipments.
Lower unnecessary costs.

Lower courier costs

You reduce cases where you pay shipping in both directions without completing a sale.

Less blocked stock

You reduce the likelihood of products remaining at a courier office for days.

Better-informed decisions

You receive statistics about previous deliveries instead of relying solely on assumptions.

API integration

The check can be automatically integrated into your online store or ERP system.

Risk control

When risk is elevated, you may request a deposit or prepayment.

Margin protection

One returned order can consume the profit from several successful sales.
FREQUENTLY ASKED QUESTIONS

What exactly does Customer Score do?

  • 01
    What data is used?
    The primary identifier is the phone number. The recipient's name, personal identification number, address or email address do not need to be submitted.
  • 02
    Does Customer Score reject orders?
    No. Customer Score provides a score and delivery history. The merchant decides how each individual order will be handled.
  • 03
    How is it integrated with an online store?
    Via HTTPS API. The store sends a phone number to Customer Score and receives structured information about the available history and score.
  • 04
    What can I do when the risk is high?
    The decision belongs to your company. For example, you may request a shipping deposit, partial prepayment or full prepayment.
Example check
0899 555 444

Received 17
Unclaimed 3
Refused 1
Last issue 18 days ago
Customer Score 71%
REQUEST ACCESS

Integrate Customer Score into your business.

Send us a request and we will contact you to activate your account and API access.
  • Individual API key
  • Phone number check
  • Delivery history
  • Customer Score rating
  • Online store or ERP integration